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Created by the founders of a leading IT company from Rajkot, Gujarat

SideCash.ai

Legal

Grievance Redressal

A clear, time-bound route for complaints that support tickets could not resolve, as required under Indian law.

This document is a high-quality working draft prepared for product development. It must be reviewed and approved by qualified Indian legal counsel (including DPDP Act 2023 compliance review) before production use. Last updated: 9 July 2026.

1. When to use this route

Use the grievance route when a support ticket has not resolved your issue, or for serious matters: payout disputes you believe were wrongly decided, misuse of your personal data, discrimination or harassment, or violations of the recording consent rules. For everyday issues, dashboard support tickets remain the fastest path.

2. How to raise a grievance

You can raise a grievance in any of these ways:

  • From your dashboard: Privacy Centre > Grievance request (recommended; automatically tracked).
  • By email to grievance@sidecash.ai (placeholder address).
  • By post to the registered office (address placeholder).

3. What to include

  • Your registered mobile number or email (never share your password or OTP).
  • The task, payout, or ticket reference if applicable.
  • What happened, when, and what outcome you are seeking.

4. Timelines

  • Acknowledgement within 48 hours with a grievance reference number.
  • Substantive response within 15 days (placeholder pending legal review of applicable timelines).
  • If unresolved, escalation to the Grievance Officer's review, and for data protection matters, you may approach the Data Protection Board of India.

5. Grievance Officer

Name: [Grievance Officer placeholder]. Address: [registered office placeholder]. Email: grievance@sidecash.ai (placeholder). The officer's identity and contact details will be published here before production launch as required by law.

6. No retaliation

Raising a grievance in good faith will never affect your task assignments, quality scores, or payouts. Retaliation by any staff member is itself a serious violation; report it through the same route.